Refund & Cancellation Policy

1. Introduction

Avenora Digital LLC is committed to providing reliable online vehicle check services, vehicle history reports, e-commerce, and other digital services.

This Refund & Cancellation Policy explains the conditions under which customers may request cancellations or refunds for purchases made through our website.

2. Refund Eligibility

Customers may be eligible for a refund under the following circumstances:

• Duplicate Payments: If a customer is charged more than once for the same order, the duplicate payment may be refunded after verification.
• Failed Transactions: If a payment is successfully deducted but the order is not confirmed or the service is not made available, customers may request a refund.
• Service Not Delivered: If a purchased service cannot be delivered due to a technical issue or operational problem on our side, customers may be eligible for a refund.
• Incorrect Service Delivery: If the service delivered is materially different from what was described at the time of purchase, customers may contact us for a review and appropriate resolution.

3. Non-Refundable Situations

Refunds may not be available in the following circumstances:

• The purchased digital service has been successfully delivered and made available to the customer as described.
• The customer provides incorrect or incomplete vehicle information, resulting in an inaccurate or unsuccessful report, where the service was otherwise correctly processed.
• The customer changes their mind after the digital service has been successfully delivered.
• The customer has already received and used the purchased service.

These conditions do not affect any refund rights that customers may have under applicable consumer protection laws.

4. Cancellation Policy

Customers may request cancellation before their order has been processed or the digital service has been generated.

Once a vehicle check or digital report has been processed and delivered, cancellation may no longer be available.

Cancellation requests are subject to order status and service delivery conditions.

5. Refund Request Process

To request a refund, customers should contact our support team using the official contact details provided on our website.

Customers may be asked to provide:

• Order reference or transaction ID.
• Registered email address.
• Payment confirmation, where applicable.
• A brief explanation of the refund request.

All refund requests will be reviewed individually, and customers will be informed of the outcome.

6. Refund Processing Time

Once a refund has been approved, it will be processed through the original payment method wherever possible.

Approved refunds are generally processed within 7–14 business days. The time required for the refunded amount to appear in the customer’s account may vary depending on the payment provider, card issuer, or financial institution.

7. Payment Processing

Payments and approved refunds are handled through our authorised payment processing provider.

Avenora Digital LLC does not directly store customers’ payment card details. Refund transactions are submitted through the applicable payment processing system.

8. Contact Us

For refund requests, cancellation inquiries, or assistance with an order, customers may contact us through the following details:

Email: [email protected]

We aim to review and resolve all customer refund and cancellation inquiries in a fair and timely manner.

9. Policy Updates

Avenora Digital LLC reserves the right to update this Refund & Cancellation Policy when necessary. Any changes will be published on this page with the updated revision date.